They are trying every which way possible to not pay me what they owe me. The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread. Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative Winaura and asks for such actions, do not provide any information. Winaura is a safe and legitimate online casino as it holds a valid Curacao license. Winaura Casino doesn’t have a separate mobile app that you can download on your smartphone.
Security
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Following these complications, her account was closed, leaving her frustrated and exhausted from the process. The Complaints Team requested the player to provide additional information, but the player didn’t share any details after several requests. Due to the lack of cooperation from the player’s side, the complaint was rejected. Our evaluation has led to the casino’s Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos.
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